Frequently Asked Questions – EFTPOS & Merchant Services NZ
1️⃣ What are the costs for using an EFTPOS machine in New Zealand?
The cost of an EFTPOS terminal in NZ depends on the machine type, rental period, and business size. IPOS NZ offers flexible packages for cafés, retail stores, restaurants, and larger enterprises, providing affordable, transparent pricing with no hidden fees.
2️⃣ What should I do if my EFTPOS terminal stops working or has issues?
If your EFTPOS terminal is not working:
Check connections – Make sure the device is powered and properly connected to the internet or phone line.
Restart the terminal – Many issues are resolved with a simple reboot.
Contact IPOS NZ support – Our 24/7 NZ-based team provides fast troubleshooting and expert assistance.
Pro Tip: Keep your terminal software updated and your merchant account active for uninterrupted payments.
3️⃣ How do I get a merchant number for my EFTPOS terminal?
IPOS NZ can help you get a merchant number quickly. Once approved, your terminal is ready to start processing payments immediately.
4️⃣ Can I accept digital payments like Apple Pay or Google Pay?
Yes! All IPOS NZ EFTPOS terminals support contactless payments, including Apple Pay, Google Pay, and other digital wallets, making transactions faster, safer, and more convenient for your customers.
5️⃣ Do you provide installation and training for new EFTPOS systems?
Absolutely. Our NZ-based experts offer full installation, staff training, and ongoing support, ensuring your team can confidently use your EFTPOS and POS systems from day one.
6️⃣ How fast can I start accepting payments after setup?
Once your merchant number and terminal are set up, you can start accepting payments immediately, usually within 24–48 hours, depending on your business type.
7️⃣ Do you provide nationwide support across New Zealand?
Yes! Our NZ-based support team offers 24/7 assistance, installation, and troubleshooting for businesses in Auckland, Wellington, Christchurch, and beyond, ensuring smooth EFTPOS and POS operations wherever you are.
